Looking Glass Title, LLC’s Privacy Policy

Looking Glass Title, LLC (“https://www.lookingglasstitle.com”, “Looking Glass Title,” “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, when you send and/or receive SMS messages to and from Looking Glass Title, and when we obtain information via electronic communications, how we use the information, as well as our information sharing and protection practices.

This Privacy Policy applies to:

The website https://www.lookingglasstitle.com (the “Website”); and any email, text (including SMS messaging); and other electronic communications you send to Looking Glass Title through the Website or via any other electronic communication.

This Privacy Policy does not apply to:

Information we collect through other websites, products or services we may offer; and Information collected by third parties, which may have their own privacy policies. 

Please read this Privacy Policy carefully. If you do not agree with the provisions, terms, and/or conditions laid out in this Privacy Policy, you should not access the Website, nor communicate with Looking Glass Title via SMS messaging or other forms of electronic communication. By using the Website or by submitting electronic communications to us through the Website, or via other means of electronic communication, you consent to the practices prescribed in this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

Personal Information. When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When filling out any forms located on the Website, or providing personally identifiable information via electronic communications, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and credit card or other payment information. It is always your choice whether to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Website, nor may we be able to properly verify your identity when providing title and/or closing services. Mobile/cell phone contact information will not be shared or sold to third parties for marketing purposes.

Technical Information. We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. We do not consider this information to be Personal Information.

Geo-Location Information. We may also collect information about your geographic location from you or your device, including your country, region, city, zip code, street address, time zone, latitude, longitude, velocity, bearing, altitude and horizontal position representation information (“Geo-Location Information”).

Online Tracking and Do Not Track Signals. We may use the Website and/or a third-party service to collect information from your web browser about your activities over time and across third-party websites, applications or other online services (“Online Tracking Information”). Your web browser may allow you to opt-out of our collection of Online Tracking Information by selecting a “do not track” (or similar) setting. However, we do not currently have processes to address those settings or other “do not track” requests, and consequently, cannot guarantee that we will honor such requests. If you do not want us to collect this information, do not use the Website or any referenced third-party service.

INFORMATION YOU VOLUNTARILY DISCLOSER

Please keep in mind that whenever you voluntarily disclose Information through any public-facing features of the Website, that Information can be collected and used by others. You submit this Information at your own risk. We are not responsible for the security or privacy of any Information you choose to submit in connection with these public features.

HOW DO WE USE INFORMATION?

Except as described in this Privacy Policy or in our Terms of Service or similar document, Personal Information, Technical Information, Geo-Location Information and Online Tracking Information (collectively, “Information”) that you provide to Looking Glass Title or that we collect will be kept confidential and used to support your relationship with us .

WE MAY USE YOUR INFORMATION, INCLUDING YOUR PERSONAL INFORMATION, AS FOLLOWS:

To provide support and other services to you related to the Website.

For order fulfillment, agency services, and/or delivery purposes.

To improve, market or promote our products and services.

To alert you to product upgrades, special offers, updated information and other new products and services offered by us or our third party partners.

To respond to comments, questions, or requests for customer service.

To display advertisements.

For any other purpose we may describe when you provide the Information.

We may also use your Information for any other purpose with your consent.

DATA AND BLIND DATA

You own all right, title, and interest in and to any data (excluding Technical Information) that we collect from you via your use of and interaction with the Website and/or related services (“Data”). We do not consider this to be Personal Information. You also grant to us a non-exclusive, transferable, sublicensable, royalty free license to use any data we collect based on your use of the Website in order to provide, monitor and improve the Website and to compile, synthesize and analyze this Data (“Blind Data”), such as to generate anonymous usage statistics. If we generate Blind Data, it will be owned by us and we may use it for any lawful business purpose. Any Blind Data will not personally identify you or the source of the Data.

INFORMATION WE SHARE

Except as described in this Privacy Policy, Looking Glass Title does not share, rent, or sell your Personal Information collected through the Website or via electronic communications with third parties. Looking Glass Title or its agents, vendors, or contractors may disclose Information, including your Personal Information, to third parties in the following circumstances: To our agents, vendors, or contractors that we use to support the internal operations of our business who are required to keep the Information confidential and use it only for the purposes for which we disclose it to them. If required to do so by law, comply with legal processes or to comply with a governmental or regulatory request; To protect and defend the rights or property of Looking Glass Title or its agents or contractors; To enforce our Privacy Policy’s Terms of Service, Agency contracts, commitments, or other agreements; To act in urgent circumstances to protect the personal safety of users of the Website or the public; and As part of a transaction or potential transaction where we merge with another organization, files for bankruptcy, or sells its assets or capital stock.

SECURITY OF YOUR INFORMATION

We maintain physical, electronic, and procedural safeguards designed to protect the Information. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot guarantee the security of the Information and you acknowledge and agree that you transmit the Information to us at your own risk.

THIRD-PARTY WEBSITES, SERVICES AND TECHNOLOGIES

We may provide links to third-party websites on the Website or in other communications (electronic or physical) to you. These links may appear as a specific domain name or URL or may be activated by clicking on an advertisement or other icon or graphic. Please be aware that other websites and services, including the websites of third parties that you connect with through the Website, or other form of communication, may collect personally identifiable information about you. We cannot control and are not responsible for the information collection practices of any third-party websites, services, or applications. We encourage you to carefully review their terms of use, privacy policies, and any other legal notifications before using or providing information through such websites, services or applications. Further, the Website may employ third party technologies that require you to accept such third party’s terms.

SMS TEXT MESSAGING

We will use your personal phone numbers to contact you via phone calls and SMS text messaging regarding your real estate closing transaction, including for purposes of providing primary title services and closing services. Should you not want to receive any of these notifications via SMS, you may opt out of receiving SMS text messages by replying STOP to any text message you receive from Looking Glass Title, LLC. When you submit your phone number into our system, you are then agreeing to our Privacy Policy, and you are allowing us to make phone calls and/or send text messages relevant to your real estate transaction. Your authorization is not a confirmation of any sort of purchase. Message and data rates may apply.

INTERNATIONAL TRANSFERS

Information collected from you may be stored and processed in the United States or any other country in which we or our affiliates, subsidiaries, agents or contractors maintain facilities. If you are accessing the Website from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your data to the United States and processing globally. By providing your Information, you consent to any transfer and processing in accordance with this Privacy Policy.

CHILDREN’S PRIVACY

The Website is not intended for children under the age of 13. We do not knowingly collect Information from children under 13. If you believe that we may have collected Information from a child under the age of 13, please contact us at (904) 385-5646.

INFORMATION CHOICES AND CHANGES

We may need to communicate with you about the Website, and we may make certain commercial offers available to you from time to time. As such, by submitting your Information through the Website, you consent to receive commercial messages (whether by phone, email, text or push notifications) from us or our third party partners, and acknowledge and agree that your primary phone numbers and email addresses and other information may be used for the purpose of initiating commercial messages. We will allow you to opt-out of receiving commercial messages, but in order to stop receiving any messages from us whatsoever (including administrative messages regarding the Website), you will need provide written notice, including replying STOP to any SMS messaging. Depending on your browser, you may be able to remove and reject cookies from our Website by changing your browser settings. The default setting of many browsers is set to accept cookies until you change your settings. Please note that if you disable or refuse cookies, certain features of the Website may become inaccessible or may not function properly.

CHANGES TO THIS PRIVACY POLICY

This is our entire Privacy Policy. We may change this Privacy Policy by posting a new version on the Website, and it is your responsibility to review this Privacy Policy periodically. If we make material changes to our practices regarding the collection, use and sharing of your Personal Information, we will notify you via e-mail to the email address you provide to us and/or through a notice on the Website. When we do change the Privacy Policy, we will also revise the “revised” date. Your continued use of the Website after such date constitutes your agreement to this Privacy Policy and any updates.

CONTACTING LOOKING GLASS TITLE

For questions or comments regarding this Privacy Policy, please contact us by calling (904) 385-5646.